Terms & Conditions

We care deeply about creating a thoughtful and well-held experience for everyone who joins us.

The information below outlines the practical details, responsibilities, and booking terms that help make that possible.

1.⁠ ⁠Contracting Party

Elemental Retreats is the trading name under which Lisa Newman and David Loosmore organise and host retreats.

For bookings made through this website, your booking contract is with Recalibrate Recovery Services Ltd, which accepts bookings and processes payments on behalf of Elemental Retreats.

References to "Elemental Retreats", "we", "us" and "our" throughout these Terms refer to the organisers of the retreat.

These Terms & Conditions are governed by the laws of England and Wales.

2. Booking & Payment

A non-refundable deposit of 20% is required to secure your place on the retreat.

The remaining balance is due 6 weeks before the retreat start date. If the remaining balance is not received by the due date, we reserve the right to cancel your booking and retain the deposit.

3. Cancellation Policy (Guest-Initiated)

  • More than 6 weeks before the retreat start date: the 20% deposit is non-refundable.

  • Between 6 and 4 weeks before the retreat start date: You will receive a refund of any amounts paid, less the non-refundable 20% deposit.

  • Less than 4 weeks before the retreat start date: no refund will be given.

Bookings may be transferred to another person with our prior approval.

If we are able to fill your place from a waiting list or replacement booking, we may, at our discretion, be able to offer a partial refund.

4.⁠ ⁠Force Majeure (Events Beyond Our Control)

We are not liable for cancellations, delays, or changes caused by events outside of our control, including but not limited to:

  • war or threat of war

  • government restrictions or travel bans

  • natural disasters such as fire, flood, or extreme weather

  • epidemics or pandemics

  • transport disruption, including airline cancellations

In these situations, we will make every reasonable effort to reschedule the retreat or offer a credit. Where possible, we will seek refunds from our suppliers and pass any recoverable amounts on to guests.

5.⁠ ⁠Changes or Cancellation by Us

We reserve the right to make minor changes to the itinerary where necessary. In the unlikely event that we need to make a significant change or cancel the retreat, including due to insufficient bookings, we will notify guests as soon as reasonably possible.

In these circumstances, guests will be offered either:

  • a full refund of all monies paid to us, or

  • the option to transfer their booking to a future retreat, where applicable.

We cannot accept responsibility for any external costs incurred by guests, including flights, travel arrangements, or other third-party expenses. For this reason, we strongly recommend comprehensive travel insurance.

6.⁠ ⁠Travel & Insurance

Guests are responsible for arranging their own:

  • travel to and from the retreat venue

  • flights (where applicable)

  • passport and visa requirements

We strongly recommend that all guests take out comprehensive travel insurance at the time of booking, covering:

  • cancellation

  • medical expenses

  • personal liability

7.⁠ ⁠Responsibility & Participation

All activities are undertaken at your own risk.
By booking, you confirm that you:

  • are physically able to take part in the retreat

  • will inform us of any relevant medical conditions or injuries

  • accept personal responsibility for your own wellbeing and participation during the retreat

Some activities may involve inherent physical risks, including but not limited to hiking, swimming, yoga, movement sessions, cycling, and outdoor activities on uneven terrain or in hot weather conditions. By participating, you acknowledge and accept these risks.

Guests are responsible for exercising their own judgement and taking appropriate care at all times.

The retreat is intended to support general wellbeing and is not a substitute for medical advice, diagnosis or treatment. If you have any concerns about your health or ability to participate, you should seek advice from an appropriate healthcare professional before booking.

Please inform us of any dietary requirements or allergies at the time of booking. While we will make every reasonable effort to accommodate them, we cannot guarantee an allergen-free environment.

8. Behaviour & Respect for Others

We want the retreat to feel calm, supportive, and enjoyable for everyone attending.

We reserve the right to ask any guest to leave the retreat if their behaviour is disruptive, unsafe, or negatively impacts the experience of other guests. In these circumstances, no refund will be provided.

Any costs arising from an early departure remain the responsibility of the guest.


9. Alcohol & Drugs

Guests are expected to behave responsibly throughout the retreat. The use of illegal drugs is strictly prohibited. We reserve the right to ask any guest to leave the retreat if their behaviour is deemed unsafe or inappropriate due to alcohol or substance use.

10. Personal Belongings

Guests are responsible for their own personal belongings throughout the retreat. We cannot accept responsibility for loss, theft, or damage to personal items.

11. Photography

From time to time, we may take photographs or short videos during the retreat for future promotional use.

If you would prefer not to appear in any content, please let us know before the retreat or at any time during your stay, and we will fully respect your wishes.

12. Data protection / GDPR

We will only use your personal information for the purposes of administering your booking and communicating with you about the retreat. We will handle your information in accordance with applicable UK data protection legislation.

13. Limitation of liability

To the fullest extent permitted by law, our liability is limited to the amount paid by you for the retreat. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded.

14. Complaints
If you have any concerns during the retreat, please let us know as soon as possible so we can do our best to resolve them. If you wish to make a complaint after the retreat, please contact us at hello@theelementalretreats.com.